Privacy Policy

1. About This Policy

Apex Metabolic Health operates under Imperial Equity Investments Pty Ltd (ABN available on request). We are committed to protecting the privacy of individuals who interact with our website and clinical services in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information we collect, hold, use, and disclose through apexmetabolichealth.com.au and our associated intake and booking systems.

2. Information We Collect

We collect the following categories of personal and health information:

• Name, date of birth, address, phone number, and email address
• Medicare number and card details (collected for QScript monitored medicines verification only)
• Medical and health history, current medications, and lifestyle information provided via intake forms
• Pathology results shared with or ordered through our clinic
• Payment information (processed by third-party payment processors — we do not store card details)
• Website usage data collected via cookies and analytics tools

3. How We Use Your Information

Your personal and health information is used to:

• Assess your suitability for our clinical programs
• Facilitate telehealth consultations with our AHPRA-registered medical practitioners
• Coordinate pathology testing and medication fulfilment
• Comply with our obligations under the Poisons Standard, QScript, and other regulatory frameworks
• Communicate with you regarding your appointments, results, and ongoing care
• Improve our website and services

4. Disclosure of Your Information

We may disclose your personal and health information to:

• Our AHPRA-registered medical practitioners providing your care
• Our TGA-compliant compounding pharmacy partner for medication fulfilment
• Accredited pathology collection centres and laboratory providers
• Queensland Health's QScript system, where required by law
• Third-party service providers (e.g., secure form hosting, email delivery) under confidentiality obligations
• Regulatory bodies (AHPRA, TGA, OAIC) where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

Your information is stored on secure, Australian-hosted or adequately protected cloud infrastructure. We apply reasonable technical and organisational safeguards to protect health information from unauthorised access, disclosure, or loss.

In the event of an eligible data breach under the Notifiable Data Breaches scheme, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, contact us at admin@apexmetabolichealth.com.au. We will respond within 30 days.

7. Cookies and Analytics

Our website uses cookies and analytics tools (including web analytics) to understand how visitors interact with our site. This data is aggregated and does not identify individuals. You may disable cookies through your browser settings; however, some site functionality may be affected.

8. Complaints

If you believe we have breached your privacy, please contact us in the first instance at admin@apexmetabolichealth.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates to This Policy

We may update this policy from time to time. The current version will always be published at this URL with the date of last update noted above.