HOW IT WORKS
From first message
to active protocol.
No vague timelines. No hidden steps. Every stage of care, explained.
THE PROCESS
Step by Step
Complete the clinical assessment
Takes 60 secondsAnswer a few questions about your symptoms and goals. No commitment. An Apex doctor reviews your submission and contacts you directly — the same day.
Your blood panel referral is arranged
Your doctor issues a pathology referral. Attend any accredited collection centre near you — no appointment required at most locations. Fasted morning collection is standard for hormone panels.
Telehealth Consultation
Your doctor reviews your results, takes a detailed history, and delivers a clinical assessment. Typically 30–60 minutes. Not a quick prescription call.
You'll leave with a clear protocol and know exactly what happens next.
Begin Your Protocol
Where clinically appropriate, two fulfilment options: our TGA-compliant partner pharmacy, or a script release to your own pharmacy. Your doctor explains both.
Ongoing Monitoring & Reviews
Blood work and a review consultation are required every 4 months for active protocol patients. Non-negotiable — it's how we keep treatment safe and effective. Adjustments are based on results, not assumptions.
COMMON QUESTIONS